If you are experiencing issues with uploading documents or information in the "My Profile" section of the student portal, it can hinder your ability to update your personal details or submit necessary documentation. This issue might be due to technical problems, file format incompatibility, or server errors.

Video Guidance: Managing my personal information

If you are still experiencing issues, please follow these steps:

Check File Format and Size
  - Ensure that the file you are trying to upload meets the required format and size specifications. Commonly accepted formats include DOCX, PDF, JPEG, and PNG, and there may be a maximum file size limit.

Contact Student Data Team
  - If you continue to experience issues with uploading after trying the above steps, please contact the Student Data team for assistance. They will be able to provide you with the necessary support and ensure that your information is updated in the system.
  - Email: student-registration@ncl.ac.uk