Some students may experience an issue where they cannot progress with their absence request on the Student Portal. This issue typically manifests as an error message or a loading screen that doesn't resolve.
This guidance video will support you in creating your Absence Request: Submitting an absence request 

If you are still experiencing issues, the recommended course of action is to contact the Student Data team directly. They have access to the system and can assist in resolving the issue or provide further guidance.

You can reach out to the Student Data team at the following email address: student-registration@ncl.ac.uk. Please provide them with as much detail as possible about the issue you're experiencing, including any error messages you've received.