If you are experiencing issues with uploading documents in support of your visa query, this guide will help you understand the steps to resolve the problem.

When attempting to upload documents to the Visa Support section of the student portal, you may encounter errors such as:
- The upload button is unresponsive.
- Files fail to upload or get stuck during the process.
- Error messages indicating upload failure.

Resolution
To resolve this issue, please follow these steps:

Check File Requirements
 - Ensure your file meets the required format (e.g., PDF, JPEG).
 - Verify the file size does not exceed the maximum limit.

Browser Compatibility
 - Use a recommended browser (e.g., Google Chrome, Microsoft Edge).
 - Clear your browser cache and cookies.

Retry Upload
 - Refresh the page and attempt the upload again.

If the issue persists, please contact the Visa Support Team for further assistance.
Email: visasupport@university.ac.uk