If you are unable to progress with your visa support query on the student portal, this guide will help you understand the steps to resolve the problem.

When attempting to move forward with your visa query, you may encounter issues such as:
- The process does not advance to the next step.
- Buttons or links to proceed are unresponsive.
- Error messages indicating an inability to progress.

Resolution
To resolve this issue, please follow these steps:

Check for Missing Information
 - Ensure all required fields are completed.
 - Verify that all necessary documents are uploaded.

Browser Compatibility
 - Use a recommended browser (e.g., Microsoft Edge, Google Chrome).
 - Clear your browser cache and cookies.

Retry
 - Refresh the page and attempt to progress again.

Watch this short video for a demonstration of the process: Visa Hold Action

If the issue persists, please contact the Visa Support Team for further assistance.

Contact Information Email: visasupport@university.ac.uk