If you are unable to progress with updating your information on the student portal, this guide will help you understand the steps to resolve the problem.

Issue Details
When attempting to move forward with updating your information, you may encounter issues such as:
- The process does not advance to the next step.
- Buttons or links to proceed are unresponsive.
- Error messages indicating an inability to progress.

Resolution
To resolve this issue, please follow these steps:

Check for Missing Information
 - Ensure all required fields are completed.
 - Verify that all necessary documents are uploaded.

Browser Compatibility
 - Use a recommended browser (e.g., Microsoft Edge, Google Chrome).
 - Clear your browser cache and cookies.

Retry
 - Refresh the page and attempt to progress again.

If the issue persists, please contact the Student Data team for further assistance.

Contact Information
Email: student-registration@ncl.ac.uk 

Video Guidance: Managing my personal information

We are here to help you with any issues you may encounter. Please do not hesitate to reach out for support.