If you are experiencing issues with downloading documents from the student portal, specifically if your transcript is not appearing, this guide will help you understand the steps to resolve the problem.

When attempting to download your transcript, you may encounter issues such as:
- The transcript does not appear in the download section.
- Error messages indicating the document is unavailable.

To resolve this issue, please note the following:

Video Guidance: Download documents

Transcript Availability
 - Transcripts are not available before the end-of-year results are published. Please check back after the results have been released.

Browser Compatibility
 - Use a recommended browser (e.g., Microsoft Edge, Google Chrome).
 - Clear your browser cache and cookies.

Retry
 - Refresh the page and attempt to download the document again.

If the issue persists, please contact the Student Data team for further assistance.

Contact Information
Email: student-registration@ncl.ac.uk 

We are here to help you with any issues you may encounter. Please do not hesitate to reach out for support.