If you are experiencing issues with downloading documents from the student portal, specifically if your Registration Certificate is not appearing, this guide will help you understand the steps to resolve the problem.

When attempting to download your Registration Certificate, you may encounter issues such as:
- The certificate does not appear in the download section.
- Error messages indicating the document is unavailable.

To resolve this issue, please note the following:

Video Guidance: Download documents

Registration Requirement
    - The Registration Certificate is only available after you have completed the registration process. Please ensure you have registered.

Browser Compatibility
 - Use a recommended browser (e.g., Microsoft Edge, Google Chrome).
 - Clear your browser cache and cookies.

Retry
 - Refresh the page and attempt to download the document again.

If the issue persists, please contact the Student Data team for further assistance.

Contact Information
Email: student-registration@ncl.ac.uk 

We are here to help you with any issues you may encounter. Please do not hesitate to reach out for support.