Students may experience issues with uploading their photos for their Smartcard account. This can be frustrating, especially when trying to meet deadlines or access essential services.

To resolve this issue, please follow the steps outlined in the video guide below. This video provides a detailed walkthrough of the upload process, ensuring you can successfully upload your photo.

Video Guidance: Final Registration - Smartcard and Attendance Actions (including uploading a photo for a smartcard)

If you continue to experience issues, please contact please contact IT support for further assistance. Visit https://www.ncl.ac.uk/itservice/support/itservicedesk/